Shipping Cost
Shipping costs are determined on a “per order,” “per item,” or “per quantity” basis, depending on the shipping option you choose. Occasionally, we provide free shipping for certain shipping options within specific categories or offer free shipping across the entire site.
Shipping & Delivery Timing
The Epic Weed Supply will process and ship your orders within 24 to 48 hours after your purchase of any herbal incense products. All shipments within the United States are handled by UPS, TNT, USPS, and occasionally FedEx. Our enhanced online ordering system allows you to track your shipment directly through your customer account.
Additionally, we will send you an email notification to keep you informed about the status of your order and its shipment. Please be aware that certain products may not be eligible for shipping to PO Box addresses, or there may be delays due to size, weight, or supplier restrictions.
Quick delivery
At The Epic Weed Supply, our goal is to provide efficient service to all our customers, ensuring that your orders are dispatched within one business day. Please note that the shipping time may vary based on your location and the specific herbal incense order. If you are placing a wholesale order that requires a larger package, we encourage you to contact our customer service team for assistance.
What to do in case of damaged packages?
1. Please inform the shipping carrier about the damaged items. Additionally, notify The Epic Weed Supply regarding the damaged shipment within 24 hours of receipt.
Compile a list of the damaged items and take photographs of the affected goods, then email this information to us. Upon receiving your email, The Epic Weed Supply will contact the shipping carrier. After the carrier has collected the damaged items and conducted an inspection, a replacement will be arranged.
We aim to provide you with a satisfying online shopping experience, which includes timely delivery of your orders. For further details about our shipping procedures, please reach out to us via email.
Privacy & Security
The Epic Weed Supply takes great pride in the robust security features of our website. We assure our customers that any information shared will be utilized solely for the specific transaction for which it was provided. We prioritize the protection of all data processed through our website. We want to emphasize that while we do store information and monitor orders, we do not disclose customer information to any third parties.
The data collected will be used exclusively to facilitate the sale of our Medical and Recreational Marijuana to our customers. We are committed to maintaining the confidentiality of the information shared with us at all times. Consequently, all personal information submitted will be retained only as long as it is necessary for the purposes originally outlined.
The Epic Weed Supply is dedicated to safeguarding your personal information against unauthorized access. The security protocols we have in place are designed to fulfill this commitment. All personal data is encrypted and accessible only to authorized personnel, ensuring your security at all times. To enhance customer satisfaction, we accept returns and replacements under the following conditions:
– An error was made in the shipment of your order.
– The product is found to be defective upon receipt.
– The request is made within seven days.
– The product remains unopened, unused, and in good condition.
– Used or opened Med/Rec Marijuana products will not be eligible for return or replacement.
For any return or replacement inquiries, please reach out to our representative via our email address.